Business Operations Manager

We were founded in Nottingham in 2001, with a mission to build a quality communications service for businesses. With over 20 years of success in the communications sector, we have grown and transformed under Private Equity ownership. We operate across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA employing a team of over 350 passionate innovators. Our mission is clear; to make business communication brilliant. We have ambitious growth plans to expand on our already impressive product portfolio.

At Commify we recognise that our people are our biggest asset; and we are now looking for an experienced Business Operations Manager to join our Sales Operations team. This role will be responsible for integrating key acquisitions that Commify makes from a sales, service and operations viewpoint. Making sure that our sales reporting and analytics are robust across our acquired territories, brands and functions.

The role:

• Responsibility for integrating all aspects of sales planning, reporting, forecasting and sales processes for acquisitions globally
• Develop and drive the sales forecasting change process while maintaining a strong relationship leadership of acquired companies, to ensure timely, accurate and prompt sales forecasts
• Help deliver change in acquired business from the existing sales, service and marketing models to ones that Commify have optimised over time. This will range from CRM implementation to sales strategies and forecasting/reporting
• Work with the Sales Operations Director to establish goals to support business segments revenue goals while they go through the integration plan
• Implement policies and procedures to ensure data integrity, and take ownership over, all data in the acquired businesses CRM platforms that exist across the business;
• Provide continuous training on Salesforce/general CRM best practice for business Commify acquires globally
• Implement sales incentive plans for territories and support the financial plans of the Group
• Complete ad hoc business analysis, as required

Requirements

• Strong focus and understanding of Sales activities in general - including but not limited to sales planning, reporting, forecasting and sales process optimisation
• A data centric attitude, can cut through the noise and use data effectively to tell the narrative on business performance
• Ability to conduct sophisticated analysis of complex sales data and derive coherent deliverables;
• Proven in delivering business change projects
• Strong working knowledge of CRM systems, especially SalesForce, including experience of all aspects of the sales cycle and workflow generation
• Strong interpersonal and communication skills;
• Knowledge and appreciation of marketing processes, strategies and pipeline
• Proven experience within commercial finance / sales support in a complex business-to-business environment
• Results driven and target focussed
• Ability to motivate and lead a team
• Excellent commercial acumen

Desirable:

• Ability to present at board level
• Experience of working in an M&A environment and assisting acquired business through the integration phase for Sales, Service and Marketing
• Delivered in a global environment

Benefits

• Competitive salary of up to £75,000
• Company bonus scheme
• Agile/hybrid working
• Competitive Paid Leave including your birthday day off
• Mental Health Support through our Wellbeing partner, Calm, Wellbeing days leave and Mental Health First Aider program
• Giving back days to help support causes close to your heart
• Total Rewards including, pension and healthcare and life assurance
• And did we mention our epic team socials? We know how to celebrate in style!