Client Services Manager

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS:

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite

SYSTEM REQUIREMENTS:

• PRIMARY
  • Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 10/11 64-bit or macOS Monterey
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP
  • Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
  • Computer Memory/RAM: 4.00 GB
  • Computer Operating System: at least Windows 10/11 64-bit or macOS Monterey
  • Headset: Any USB-type headset with noise-cancelling feature (Optional)

Benefits

RATE AND REWARDS:

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home