Operations Associate - Luxury Travel Admin Specialist

Work Arrangement: Fully remote, with preference for PST (Pacific Standard Time) but open to other US time zones.

Job Type: Full-time, Independent Contractor

Salary Range: Up to $1,800 per month, based on experience, with performance-based bonuses.

Work Schedule: 40 hours per week, Monday - Friday, 9 AM – 6 PM (results-driven, with flexible work hours).

Locations: Remote

Holiday Adherence: US Holidays

About Pearl Talent:

At Pearl Talent, we’re more than just connectors—we’re dedicated partners in your professional growth. We carefully match ambitious, talented individuals with innovative companies that prioritize long-term development and success. In this role, you’ll be working with a luxury travel company, a forward-thinking organization that curates exceptional travel experiences for high-net-worth clients. By joining through Pearl, you’re not just stepping into a job—you’re opening the door to a world of opportunities for career growth and making a lasting impact.

Why Work with Us?

We collaborate only with companies that truly value growth, mentorship, and creativity. In this role, you’ll work alongside professionals who are passionate about driving innovation. The company we partner with offers you opportunities to learn, evolve, and make a meaningful contribution to your field.

About the Company:

A Luxury travel agency dedicated to curating exceptional travel experiences for high-net-worth clients. We specialize in personalized, top-tier services that cater to the unique needs and preferences of our clientele. The company values excellence, integrity, innovation, and tenacity in everything they do.

Compensation Package:

• Competitive Salary: Up to $1,800 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Role Overview:

As an Operations Associate – Luxury Travel Admin Specialist, you’ll play a crucial role in managing the logistics and administrative support for luxury travel bookings. You will coordinate directly with clients and vendors to ensure smooth operations, while providing high-quality service and ensuring every detail of the client’s itinerary is handled with precision.

Your Impact:

Your efforts will directly contribute to providing exceptional travel experiences for high-net-worth clients, ensuring that every detail is meticulously planned and executed. By supporting the operations team, you will help maintain its reputation for excellence in luxury travel services.

Key Responsibilities:

1. Administrative Support:

• Assist in creating and managing travel bookings and client itineraries.
• Ensure all travel logistics are meticulously handled, including rate pulling and VIP reconfirmations with suppliers.

Customer Service:

• Provide prompt and exceptional customer service, responding to client requests and resolving issues efficiently.

Vendor Coordination:

• Coordinate with travel partners, vendors, and service providers to ensure smooth travel operations.

Data Management:

• Maintain client records, travel schedules, and system updates.

Requirements

Must-Have:

• Strong knowledge of travel logistics and administrative processes.
• High proficiency with CRM and travel management platforms (e.g., TravelJoy, AXUS).
• Exceptional attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.

Nice-to-Have:

• Experience in luxury travel or high-net-worth client management.
• Tech-savvy and quick to adapt to new systems.

Benefits

Our Recruitment Process:

1. Application

You will submit your initial requirements (personal information, resume, etc.) through our job portal, where we'll collect key information about your work experience, skills, and qualifications.

2. Pre-Screening

If you're shortlisted, you'll complete a pre-screening by recording your responses to a few questions via audio or video. We'll use this to get a sense of your motivation, energy, and overall fit for the role.

3. Top-Grading Interview

Next, you will participate in a Top-Grading Interview with one of our recruiters. We’ll dive into your past experiences, strengths, challenges, and work history to understand how you might perform in future roles. Additionally, we will ask you to submit a short video recording, following our provided guidelines, which will be shared with the client as part of your endorsement.

4. Skills Assessment

After the interview, you will complete a skills assessment, which could involve practical tasks, technical tests, or situational exercises to show how you would handle scenarios related to the job.

5. Client Interview

If you pass the skills assessment, you’ll have a final interview with the hiring client. This is where you’ll discuss the role’s responsibilities, expectations, and how you would fit into their team.

6. Job Offer

If selected, you will receive a formal job offer that includes all the details, such as salary, benefits, and your start date.

7. Onboarding

Once you accept the offer, you’ll begin our onboarding process, which includes training and orientation to get you fully prepared for your new role.

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.