Customer Success Assistant

Would you like to build a career in a leading multinational IT company?

We’re looking for a proactive Customer Success Assistant to join our global team. This role is crucial for managing ongoing relationships, as it involves close cooperation with existing and potential clients, and developing best practices for effective mobile messaging campaigns. If you are someone who thrives in a dynamic environment, enjoys multitasking, and has a knack for communication and collaboration, you’re the ideal candidate.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

Your future workflow will look like:

• Effectively communicate with existing and potential clients to deliver a great customer experience;
• Deliver first line of support; investigate and find solutions for client queries;
• Communication between clients and technical support departments;
• Manage ongoing relationships: provide assistance and consultation services;
• Analyze results and develop best practices for effective mobile messaging campaigns;
• Provide periodic activity and progress reports;

Requirements

What should you have to succeed in the role:

• Upper-Intermediate level of English;
• Be self-motivated to develop rewarding commercial relations with our clients;
• Great desire to learn and develop in this field;

Benefits

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.