Analyst 3, Sales Operations

Serve as a project lead for Customer Operations for the order-to-cash project

Formulate project implementation plans and manage milestones for business execution, B2B automation for order intake, etc.

Identify risks, communicate, and work on mitigation strategies and actions to achieve the project goals.

Own enhancements and maintenance of the ERP system to guide and scale Customer Operations processes.

Manage to a scrum methodology with periodic sprints on deliverables, clear communication updates, and prioritization of incoming requests from the Customer Ops team.

Review support changes to ensure they are producing the desired outcomes.

Partner closely with Global Automation Project Management, IT, and Regional Business Operations leaders to proactively drive continuous business process improvement and simplification.

Drive process improvements, harmonize data, and integration for order-to-cash execution across all business units and product segments

Ensure internal policies, guidelines, and standard operating procedures are up-to-date as the business process evolves.

Provide ad-hoc reporting, analytics, and operational support to the management team.

Collaborate with Training and Enablement organizations to plan and deploy end-user training and ensure successful change management.

Serve as a key subject matter expert on complex critical business issues and processes with particular emphasis on Order to Cash systems and SOX process

The duties and responsibilities described are not a comprehensive list and that additional task may be assigned to the individual from time to time; or the scope of the job may change as necessitated by business demands

Requirements

3+ years of experience in Business and Sales Operations in a high-growth technology field

Strong experience and passion in scoping, defining, documenting, and driving continuous business improvement processes

Experience driving cross-functional projects end-to-end

Ability to communicate the right level of information to executives and cross-functional teams

Strategic, structured problem solver

Strong analytical skills – proficient in Microsoft Office – experience with Excel (Pivot Tables, VLookup Formulas), Tableau

Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements

Comfortable working in a fast-paced environment while dealing with ambiguity with a strong sense of urgency, craftsmanship, and attention to detail with a knack for organization

Effective communication skills, both verbal and written are a must for this position

Additional information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.