Senior UX Designer

About If

Get the opportunity to work in one of the largest insurance companies in the Nordics. We enable almost four million customers to live their fullest lives by always being by their side if something unexpected happens. Insurance is all about life and creating great customer journeys. And it’s all about UX! We offer you a workplace with engaged colleagues that contribute with visions and goals that maximize our customer experience. You will be a part of an inspiring workplace where we value flexibility, work-life-balance, and believe in you.

We have offices in Sweden, Finland, Norway, Denmark, and the Baltics.

About the role

As a designer and user advocate, you will shape digital service experience in areas like digital sales, self-service, and enterprise systems to position If as the most caring insurance company. You will drive research and design processes, work closely with stakeholders, and stay on track with timelines.

We offer

In the same way that we place high demands on you as an employee, we also expect you to place high demands on us as an employer.

Here are some of the benefits of working at If:

· An inclusive work environment where everyone is welcome

· Career and development opportunities in the biggest insurance company in the Nordics

· Social activities, as well as a highly skilled professional environment

· Possibility of hybrid workplace

· Health promoting workplace with e.g., wellness allowance and various sports activities

· Great insurance benefits

About the team

You will be working in a cross-functional team of very friendly people from various locations. Here you would get the opportunity to make your own footprint on the processes and gain a great insight into the world of serving our customers in If.

You will spend your everyday with the team, but you will also be a part of the UX Chapter, with 8-10 other UX Designers. The Chapter is a home base for peer sparring, growing skills, sharing, and developing best practices within expertise.

Besides your team and the Chapter you will also be a part of our great If Experience Design Community, which consists of 55+ skilled and engaged UX designers, UX researchers, and Service Designers. We all work with digital services and touchpoints for If customers. We design digital services for the full customer journey: learning about and buying insurances, onboarding, being insured and helping our customers recover from an accident or other types of loss. We are many designers in If and we think the best way to learn and improve is by sharing with one another - this is the backbone of our Experience Design Community.

Who are you?

You are a strongly skilled UX designer who is self-driven and you approach projects holistically, with a special eye toward technical and mechanical functions. You have experience working with complex systems in large organisations, where a balance of user experience and business viability is key.

As our new Senior UX designer you will be the linchpin and central role in creating and maintaining consistent and unified services across all points of interaction with customers, and you are responsible for ensuring that all touch points is well-integrated and seamlessly connected, enhancing the overall user experience.

You are able to drive design processes and be proactive. You have great stakeholder management skills, understanding both business and technical feasibility.

You also have:

• Relevant higher education and at least +5 years of experience
• Experience in working with multi-disciplinary teams with a high technical complexity
• Deep knowledge and experience within UX (and UI)
• Experienced in working Figma design libraries
• Experienced in implementing designs systems
• Able to prioritize and execute complex projects/design needs with quality outcomes.
• Business understanding, ability to translate business needs into concrete requirements and design solutions
• Great understanding and showcase of product thinking, storytelling, and design
• Self-motivated and autonomous
• Strong argumentation and communication skills
• Fluent or proficient level of language knowledge of English - we work across the Nordics and Baltics

Additional facts and the recruitment process: Application deadline: 1st of November 2024, but screening and interviewing will start immediately.

To apply for the position: CV and portfolio in English. We will not consider applications where a portfolio is not attached.

Work location: Espoo, Turku

Traveling: Several times a year in the Nordic and Baltic countries

Start: As soon as possible

For more information, please contact

Eline Jørgensen, UX Chapter Lead at eline.jorgensen@if.dk