Customer Success Manager

Hey there! Adfix is a growing marketing agency on a mission to scale awesome DTC brands and retailers to 8 figures & beyond. We’re on the hunt for a proactive and passionate Customer Success Manager to join our team. If you’re ready to jump in and make an impact, this might just be the role for you!

What You’ll Do

• Be the client’s main point of contact: You’ll be the friendly face our clients look forward to hearing from. You’ll manage client relationships, ensuring they’re thrilled with our services and continuously supported.
• Drive client success: Understand client goals, provide regular updates on their business health metrics (Shopify revenue, CAC, blended ROAS, etc.), and identify opportunities for upselling additional services.
• Keep projects on track: Get budgets and KPIs from clients, check if targets are realistic, and break down these targets by timeframe and channel with our specialist team. You’ll make sure deadlines are met and that we have the resources we need to deliver.
• Own the communication: Host client calls (monthly updates, strategy sessions etc), answer their questions, and manage any issues that come up. You’ll know when to involve our specialists and when to handle things on your own.
• Be a problem solver: Stay on top of client needs and follow up on action points, identifying solutions that fit their business goals. You’ll also know when to say no – and do it gracefully.
• Collaborate and innovate: Work closely with our specialist teams to ensure client expectations are met and exceeded. Whether it’s strategy design, implementation, or campaign optimization, you’ll be in the loop and ready to jump in.

Requirements

• Great communicator: You can translate complex data into simple, actionable insights. You’re clear, concise, and personable.
• Project management pro: You’re organized and detail-oriented, able to juggle multiple projects and deadlines with ease.
• Platform savvy: You know your way around at least one ad platform (Google Ads, Meta Ads) or ecommerce tool (Shopify, Google Analytics). You don’t have to know them all, but you should know enough to hold your own in a conversation.
• Proactive and diplomatic: You’re comfortable taking the initiative and know how to handle conflicts diplomatically, always with the client’s best interest in mind.
• (Bonus) Specialist background: If you’ve worked as a specialist in one of the platforms we use, you’ll fit right in!

Benefits

• Stable Work: A full-time remote role with a growing agency.
• Growth opportunities: Freedom to bring your ideas to life and grow your career.
• Team culture: A supportive environment where your voice is heard and your contributions matter.
• Flexibility: Remote-first culture with flexible working hours.
• Perks: 20 days of paid time off, team retreats, gym/wellness reimbursement, and more.