Business Analyst

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The JOB

The Business Analyst is a key member of our Concerts Business Systems BI team within Live Nation. The Business Analyst would work directly with the project team and clients gathering requirements to analyze, design and implement new data sets into our BI platforms and facilitate business change requests. We are seeking candidates who are proactive, self-starters and have a proven track record. They should also have experience in bridging the gap between initial client requests and fully developed requirements that can be presented to development teams. Additionally, the Business analyst will develop, execute, or oversee testing procedures to ensure the final product meets customer requirements.

WHAT THIS ROLE WILL DO

• Work with a wide range of technical stakeholders to identify use cases, gather BI data requirements, develop acceptance criteria, and test procedures.
• Collaborate with stakeholders, subject matter experts, developers, system testers, and User Acceptance Testers through the development lifecycle.
• Research data from various business systems, map requirements to available data and work with BI developers to ingest data into Databricks and help design end-to-end business intelligence solutions to support our Ticketing and Pricing analytics team.
• Collaborate with various stakeholders, data services and BI developers as needed to understand the impact of change across multiple areas of the business.
• Analyze data to shed light on key business questions/issues and present on findings.
• Evaluate and address cross-functional and cross-system dependencies.
• Responsible for creating/grooming user stories, documenting detailed technical specifications to guide developers in implementation, and partnering with the functional architects to deliver quality BI data solutions.
• Advise clients on alternate methods of solving needs or recommend specific workarounds.
• Perform system configuration and administrative activities on the SAP Business Objects platform and Tableau application.
• Troubleshoot and identify root causes of data quality / system defects both in development and production.
• Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.
• Maintain a high-level familiarity with other IT systems / business applications that provide data to our BI platform.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.

SKILLS/COMPETENCIES

• Bachelor’s degree or equivalent work experience.
• 5 years prior BI Business Analyst experience working with transactional data.
• Experience with the Salesforce platform, SAP Business objects, Tableau, Databricks or equivalent experience with other BI, CRM, Data Lake and reporting platforms.
• Strong technical capability to develop and run complex SQL queries required.
• Some experience with Python scripting.
• Strong Excel skills - must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop models.
• 2-3 years in an Agile development environment preferred.
• Experience with Atlassian products (Jira/Confluence) preferred.
• Excellent written and verbal communication skills.
• Great analytical, critical thinking and problem-solving abilities.
• Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.

Ideal Personal Characteristics:

• Exceptional analytical and problem-solving skills with the ability to draw insights and recommendations from analysis and present well-developed product requirements to internal stakeholders.
• Strong communication and presentation skills with technical, non-technical audiences and executive audiences.
• Ability to understand and translate ambiguous business terminology and jargon into clear definitions and specifications.
• Detail oriented with strong time management and organizational skills.
• Excellent problem solving and critical thinking skills.
• Flexible and responsive to changing situations and capable of reacting quickly to changes in a fluid environment.
• Ability to work independently and as part of a team.
• Able to manage competing priorities with little supervisory input.
• Able to work quickly, able to experiment and amend approach based on data analysis and results.
• Innate willingness to roll up your sleeves.
• Superior presentation and negotiation skills
• Proven management and organizational skills

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$72,000.00 USD - $90,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.