Customer Experience Specialist

BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Customer Experience Specialist. BRC is a modern office furniture manufacturer, focused on creating meaningful and inspirational workplace experiences. The successful candidate will have the opportunity to work with BRC’s motivated and engaging Team where inclusivity, diversity, and positive work experiences are our top priority.

THE OPPORTUNITY:

The Customer Experience Specialist will have the opportunity to oversee all stages of the order lifecycle from beginning to end and will use their expert customer service and organizational skills to ensure accuracy of orders.

If you are self-starter who is interested in honing your customer experience skills, then this is the job for you!

What You Will Do:

• Develop and maintain open communication with customers (including dealers and sales staff) to achieve a maximum level of customer satisfaction.
• Data entry from our customer’s Purchase Orders into our 2020 system, with a focus on accuracy.
• Ensure the efficient coordination of all assigned orders.
• Notify customers, dealers and sales reps of issues concerning orders and provide workable solutions.
• Collaborate with the production team to expedite orders and to accommodate special delivery requests.
• Provide prompt and accurate freight quotes.
• Assist with order corrections when required.
• Assist with sample requests.
• Assist customers with warranty requests.

Requirements

To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 - 3 years’ experience in following areas:
• PC Skills: Microsoft Windows including Word, Excel, PowerPoint, CRM Software.
• Experience administering projects, planning logistically for all phases of a project life cycle.
• Furniture knowledge and experience is a requirement; experience at an office furniture dealer and/or furniture manufacturer would be an asset.
• Strong analytical and problem-solving skills required in previous roles.
• The ability to work irregular hours and extended shifts as needed.

ADDED VALUE

• Post-secondary degree or diploma.
• Experience reading and interpreting architectural plans, specifications, and elevations.
• One to two years of related work experience: commercial office furniture, architecture and interior design, commercial real estate, construction.
• Professional selling skills; business acumen.
• Excellent customer service, project coordination and proven negotiating skills.
• Excellent problem-solving skills and willingness to take the initiative and a positive and enthusiastic attitude.
• Good collaborative and interpersonal skills (teamwork).
• Flexibility to pivot on a dime, switching from one project to another without confusing the details.
• Excellent oral and written communication.
• A preference for working in a fast-paced environment.

WORKING CONDITIONS

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some travel is required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.

SALARY RANGE OFFERED: $50,000 to $55,000

Benefits

Why Work for BRC?

• Inspiring team committed to a diverse, inclusive, and safe workspace.
• Opportunities for growth and advancement
• Various social and recreational activities
• Flexible, hybrid schedule offering work from home and in-office options

BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by September 24, 2024.

Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.

BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.