Senior Backend Software Engineer

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for engineers to join our Foundations team. This team is the steward of frameworks and systems upon which other teams build customer-facing functionality. Though building shared libraries, frameworks, and tooling, they ensure that the foundations upon which we build Front are scalable and reliable.

Skills and experiences

• Experience building frameworks and libraries; experience building distributed systems with an emphasis on reliability, observability, and performance
• Clear, structured thinking and excellent communication skills
• Exceptional software design fundamentals
• A track record of delivering projects of significant complexity
• Ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment

Why is this role special?

• You’ll get exposure to many different types of systems across production frameworks (e.g. our task queue system that powers our event-driven architecture, real time events, CI/CD, and our batch job framework)
• You’ll heavily influence Front’s backend architecture and the patterns employed by the broader engineering teamYour primary stakeholders are other engineering teams within Front
• Your primary stakeholders are other engineering teams within Front

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice