Senior Full-Stack Engineer - Insights

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

As part of the Insights team, you will be responsible for accelerating the growth of the Analytics feature set of the product. This team serves our managers and decision-makers by providing valuable and meaningful learnings to let them excel and scale their business. We’ve developed our own Business Intelligence engine in-house to provide valuable insights around team performance and collaboration. We also know data, when presented poorly, can feel overwhelming - so we spend a lot of effort on ensuring we deliver a UI that’s beautiful, clear and intuitive.What will you be doing?

• Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap, turning rough specs into features for analytics.
• Deliver value to our customers by providing them with new, relevant insights about their teams and business.
• Evolve our UI, finding new ways to visualize data to delight our users.
• Make Front more reliable by scaling our data ingestion engine as we grow our customer base.

What skills and experience do you need?

• Product-minded: committed to building the best user experience
• Fullstack experience: you’re comfortable on the frontend and the backend
• 5+ years of industry experience working on complex software systems.
• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
• Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
• Full professional English proficiency
• Hybrid: This position requires being in-office 2 days a week (Tuesdays and Thursdays)

What we offer:

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities
  Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice