About Bits:
Bits is an innovative fintech startup based in London, focused on promoting financial inclusion and providing credit-building solutions to individuals overlooked by traditional lenders. We are proud to have rapidly grown to support over 300,000 customers across the UK.
About the role:
As a Collection Agent in our Customer Support team, you will be responsible for communicating with customers regarding their accounts, helping them manage their payments, and ensuring a positive experience throughout the collection process. Your role is essential to our mission of helping customers regain control of their finances in a supportive and understanding way. The rate of pay is $8 an hour.
Responsibilities:
- Reach out to customers regarding overdue payments and negotiate repayment plans
- Provide exceptional customer service while discussing sensitive financial matters
- Assist customers in understanding their account status and payment options
- Document all interactions with customers accurately and maintain records in our systems
- Collaborate with cross-functional teams to address customer inquiries and resolve issues
- Implement collection strategies that align with company policies and regulatory guidelines
Requirements
- Previous experience in customer service, collections, or related roles is preferred
- Excellent communication and negotiation skills
- Empathetic and patient demeanor when dealing with sensitive financial situations
- Strong problem-solving skills and attention to detail
- Ability to handle challenging conversations with professionalism and tact
- Proficiency in using customer service software and databases
- Understanding of financial products and services is a plus
- High school diploma or equivalent; additional qualifications in finance or customer service are a bonus
Bits
A fast-growing fintech startup based in London focused on promoting financial inclusion and providing credit building solutions to individuals overlooked by mainstream lenders.
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