Director, Strategy & Operations - Lifecycle Marketing

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

Neo is seeking an ambitious, entrepreneurial and solutions oriented Director, Strategy & Operations to join our team. With a focus on Life Cycle Marketing, this individual will help build, manage, and execute business critical projects and strategic initiatives to drive customer growth, retention and profitability.

Who we’re Looking for

• 3+ years experience in Strategic Consulting, Investment Banking or Private Equity.
• Bachelor's degree in Business Administration, Commerce or related fields. An MBA is considered an asset.
• Previous involvement working with Retention, Loyalty and Customer Growth channels
• A strong strategic and analytical thinker with a proven track record for identifying areas of improvement and developing actionable solutions.
• Technical expertise with relevant platforms such as Python, SQL, R is considered an asset.
• Ability to thrive and adapt in rapidly changing landscapes with high levels of autonomy and ambiguity.
• Strong Project Management skills, with the ability to manage multiple initiatives simultaneously
• Stay up-to-date with industry trends and best practices in referral marketing and growth
• Previous experience working at a startup is considered an asset.

What you’ll be Doing

• Collect, analyze and interpret data to provide actionable solutions and recommendations to optimize continued growth
• Manage end to end execution of key project initiatives ensuring on-time delivery and quality results.
• Lead through influence, effectively guiding small teams through trust, collaboration and inspiring action.
• Work cross functionally with key stakeholders and other key teams such as Finance, Marketing, Product, Data & Engineering

Working at Neo

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.