Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Mavenir is a company that builds future networks and pioneers advanced technology.
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
The Support Engineer will work within the EMEA Operations Team
The purpose of this role is to provide focused technical expertise to EMEA Customers and Operations teams on mOne products and deployments. It will provide the technical interface to other teams both external and within the organisation. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer
The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organisation and the customer’s technical staff (including good customer facing hard and soft skills).
The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
Key Responsibilities
Technical Support:
Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests. Running the designated acceptance testing once a part is replaced
Build up your coding knowledge and be able to investigate the issues thoroughly before escalating to R&D
Build up a strong R&D relationship and act as the key Support to R&D interface
Use the provided test tools to capture and investigate the logs required by R&D
Communicating with customers to establish details of problems/requirements
Investigating and resolving customer problems within the contracted SLAs
Working with other teams in the company to resolve technical problems
Producing system documentation for the customer and support team
Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
Provide technical support to the internal the R&D teams during solution design, implementation and testing phases
Provide technical support to EMEA delivery and support teams
Internal Training:
Quality:
Job Requirements
Qualifications & Experience
Skills and Competencies
Special Features
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Remote🇹🇷Added 8h ago
Cloud Software Support Engineer
Acronis - World leader in cyber protection, empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.(Computer Software)
Windows ServerLinux/UNIXCLIVirtualizationVMware ESXiMicrosoft Hyper-VMS ExchangeMS SQLMySQLOracle DB + 4
🇹🇷Added 10h ago
Onsite Deployment & Support Engineer
Mavenir Systems Private Limited - Mavenir is a company that builds future networks and pioneers advanced technology.
IMS solutionnetworkingTCP/IPContainersCNFVirtualizationsVNFsCore productsCloud
Remote🇮🇳🇹🇷🇪🇸🇮🇹💰🏖️Added 13 days ago
Senior Technical Support Engineer
Chainguard - Secure software supply chain platform.(it services and it consulting)
CI/CDDockerKubernetesGitTerraformCloudEnterpriseOpen Source
🇹🇷Added 22 days ago
EDI/Middleware Support Engineer
DFDS Türkiye - A company that serves communities across Europe and beyond, providing critical infrastructure and offering diverse teams, development opportunities, and a supportive work environment.(Transportation/Trucking/Railroad)
EDISOAP/XMLAPI/JSONTOPdeskServiceNowAS2oFTPFTPssFTPfile-based integration + 9
🇹🇷Added 2 months ago
Software Support Engineer
Huawei Telekomünikasyon Dış Ticaret Ltd - We are a company that has been training and developing around 5,000 engineers and researchers in the field of information and communication technologies over 12 years, contributing to the growth of the ecosystem and leaving our mark on global projects
telecommunicationsSD processquality managementuser experienceproduct developmentarchitecturequality and operationsPower BIData fabFine BI + 1