Customer Success Manager

We at Sastrify want to make our customers successful by helping them manage their SaaS tools and procure them in a fast and agile way.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Sastrify achieved a significant milestone by securing a Series B funding round of $32 million. With a passion for excellence and a focus on continuous improvement, working at Sastrify is an exciting opportunity to contribute towards making our product even better.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for a driven Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients. You will work directly with and for our clients, supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

You'll be working closely with Jan Horstkötter, one of our 2 Team Leads Customer Success at Sastrify.

What you’ll do as our Customer Success Manager (f/m/d):

• Driving adoption, utilization, and growth for your portfolio of customers, supporting them in optimizing their SaaS procurement practices through success planning
• Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools
• Develop and manage long-term relationships with key customers and multiple stakeholders across each company
• Surface opportunities to expand existing accounts when it’s right for the customer
• Run commercial renewal process end-to-end, looking to retain and upsell accounts
• Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value
• Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution
• Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• You are highly adaptable, able to work in a fast-paced and ever changing environment
• You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level)
• You are a self-motivated and proactive team player who is able to prioritize your book of business
• You have a drive for action and delivering customer outcomes!
• You have outstanding written and oral ability in German and English
• Experience working with Gainsight is a plus
• You thrive working remotely (we don't have an office)

Benefits

• Build strong technical and market expertise in the high-growing SaaS market
• Full responsibility from day one
• Work with our amazing international team (we have Sastronauts from 30+ different nationalities)
• Fully remote (you can work from anywhere)
• 30 days of vacation
• Flexible working hours
• Learning budget
• State-of-the-art equipment and equipment budget
• In-person Gatherings
• Mental health support via Nilo.health

Application Process

1. Interview with our Talent Acquisition Manager
2. Interview with our Team Lead Customer Success
3. Knowledge Assessment Session with the Team
4. Interview with one of our Founders
5. Reference Check

Your contact person for this role is Frieda Möcker. Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.