Configuration Analyst

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States, Sri Lanka and more! To help support our goal of creating amazing experiences for our clients and other team members, we are seeking a Configuration Analyst with excellent problem-solving skills, to help new and existing clients optimize the use of Benevity’s applications. This individual will be an excellent communicator, capable of supporting and providing recommendations on the technical options available to both clients and internal stakeholders. The ideal candidate in this role will have working experience in a client-facing technical role preferably in a high-paced SAAS environment. If you’re eager to make a difference and thrive in a collaborative setting, we invite you to join our team!

What you’ll do:

● Go beyond the realm of support, and lean into creative solutioning to align client
programs to deliver results.

● Dedicated configuration of Benevity software according to client requirements, ensuring
alignment with their specific needs and objectives. We provide comprehensive support,
including after-hours assistance, timely status updates, and access to expert technical
service throughout the client journey.

● Partner with Engineering and Client Success teams as primary escalation point for
investigating bugs, identifying functional requirements, and providing prompt response to
incidents and escalations for timely and successful resolution.

● Expert participation on new product releases; responsible for learning how to configure
new features and updating technical support documentation.

● Identify any one-off business rules or functional requirements for identified projects that
may require additional investigation, planning and testing.

● Navigate and utilize the backend database to assist in resolving potential errors and
concerns.

● Develop knowledge of existing corporate social responsibility (CSR) programs to
recommend configurations that align with best practices and help optimize client goals.

Requirements

What you’ll bring:

● 2+ years of experience in either of the following roles: Technical Solutions
analyst/Technical Business Analyst

● Advanced skills in SQL to search and report on data is a must

● Adaptability & experience working on multiple client solutions concurrently

● Strong analytical and problem-solving skills

● Detail-oriented individual with the ability to quickly ramp up on new clients, their business
needs, and technologies

● Highly developed interpersonal and written/spoken communication skills

● Collaborative approach to problem solving focusing on timely excellence

● Self-motivated and can work comfortably with little direction

● Familiarity with JIRA, Confluence, Asana or other Team Collaboration software

● Highly organized, with a strong bias to action and a keen focus on results

● Ability to translate technical information into everyday terms

● Confidence in engaging with enterprise level clients

● Proven ability to increase business value through data-driven process enhancements

Additional information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.