Collections Analyst

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

The Collections Analyst expertly manages the collection of overdue payments while fostering positive customer relationships. Reporting to the Collections Supervisor, this position offers an opportunity to contribute to our success and create a meaningful impact every day!

WHAT YOU’LL DO:

• Conduct collections calls and negotiate payment plans with customers who have overdue payments.
• Operate in multiple software programs (including Workday, Recurly, Salesforce Billing, Chargebee, and proprietary systems).
• Monitor and analyze customer accounts to identify delinquent accounts and follow up on payment arrangements
• Investigate and resolve billing discrepancies and disputes
• Maintain accurate records of all collection activities, including customer communications, payment agreements and payment history
• Collaborate with other departments such as billing, customer success, sales and finance to resolve issues and improve processes.
• Prepare and send collection letters, emails and other communications to customers.
• Work directly with the Closing Sales and Discontinue team to facilitate the changes needed
• Create custom reports to facilitate AR operations and analysis
• Other duties as assigned by management
• Regular and reliable attendance required

WHAT YOU’LL NEED:

• Fluency in English, both verbal and written competency required
• 2+ years of experience in B2B collections in a high-volume and multi-platform environment
• Proficiency with Microsoft Office suite, including at least intermediate Microsoft Excel
• Professional communication skills and a collaborative mindset
• Ability to multi-task in a fast-paced environment
• Ability to make sound decisions and take calculated risks
• Excellent written and verbal communication skill
• Ability to solve problems using deductive reasoning skills in a timely manner
• Diploma/degree in accounting related field
• Flexibility and adaptability to frequent change

AND IT’S GREAT TO HAVE:

• Workday and Salesforce experience
• Experience understanding accounting system functionality
• Experience in payment processing and/or software-as-a-service industries
• Private equity background
• 1+ years of accounting experience

WHAT’S IN IT FOR YOU:

• Purpose led company, committed to help changing people’s lives through technology, with a Values focused culture of Best Life, One Team, Growth Mindset
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Health, dental and life insurance
• Meal allowance – to be used both on supermarkets or restaurants
• Home office allowance – you might need help on your internet bills
• Gympass – we are committed to meeting you wherever you are in your fitness journey with Gympass membership
• Educational partnership with great discounts in colleges, English schools and others
• Consigned loan paid directly through your payroll
• EAP – we get you psychological, legal and financial assistance when you need it. Period.
• Access to discounts with our partners, such as Dell, Microsoft & many more.
• And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!