Account Manager

Skin Analytics is an award-winning digital health company that has launched the world’s first AI-supported Skin Cancer pathway for a faster skin cancer diagnosis. Our AI as a Medical Device (AIaMD) is deployed in 18 NHS organisations, and growing. We are leading the way in leveraging AI technology to address the demand and capacity crisis facing Dermatology safely.

We are a team of passionate people who want to build a future where no one dies from skin cancer.

As Skin Analytics enters an exciting phase of growth, we are on the search for driven and forward-thinking individuals to join our new team of Account Management.

The Opportunity

We are looking for an ambitious Account Manager to join our growing team. As the key liaison with our customers, you will play a pivotal role in ensuring customer satisfaction, managing relationships, and driving success.

This role is perfect for someone who loves building relationships, thrives in a fast-paced environment, and wants to play a crucial part in transforming healthcare delivery.

You'll report directly to our Head of Account Management, placing you at the heart of our customer success strategy.

What You'll Do

• Responsible for managing a number of our NHS accounts
• Build trust and long-term relationships with stakeholders - nurturing and expanding strategic relationships
• Proactively communicate with customers to understand their goals, challenges, and satisfaction
• Drive customer retention through effective renewal strategies, supporting re-procurement and contracting
• Champion our innovative solution and find creative ways to maximise its value
• Collaborate with our sales team to expand our footprint in the NHS
• Keep your finger on the pulse of the healthcare landscape, identifying trends and opportunities

Requirements

• 3-5 years of experience in account management, customer success, or a related field
• A solid understanding of the NHS or healthcare sector
• Strong communication skills and the ability to explain complex ideas simply
• A knack for building and maintaining relationships at all levels
• Comfort with technology and an eagerness to learn about AI in healthcare
• The ability to juggle multiple priorities in a fast-paced environment
• A passion for improving healthcare outcomes

Why You'll Love Working Here

• Make a tangible impact on patient care and NHS efficiency
• Be part of a team that's pushing the boundaries of AI in healthcare
• Opportunities for growth as we expand our presence in the NHS
• Flexible working arrangements to suit your lifestyle
• Regular training and development to keep you at the top of your game
• A supportive, innovative team that celebrates wins together

Location

We offer a hybrid working model, with some time spent in our Farringdon office and opportunities to visit NHS sites for your assigned accounts. We're open to discussing flexible arrangements that work for you.

Application Process

• 1st Stage: Screening Call with our Talent & People Lead (30 mins)
• 2nd Stage: Competency-based interview with Hiring Manager (45 mins)
• 3rd Stage: Presentation (60 mins) and Culture fit (30 mins) with an opportunity to meet the wider team

Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes.​​

Benefits

• Competitive salary
• Bonus Structure
• Share options package - all our employees have ownership in the company
• Private healthcare incl. Partner & children
• 25 days annual leave (trialling increase to 30 days this year) + 8 bank holidays
• Company pension
• Enhanced parental leave - includes adoption & foster
• Training budget
• Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans
• Lots of fun social activities

The Real Stuff

Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.