Senior Quality Analyst

**Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

**Ready to make your career move?

The Senior Quality Analyst I role is to assess software quality through manual testing and reports to the Manager of Software Quality. The position is primarily responsible for writing test plans and for testing software to find and report bugs, with a special focus on documenting scenarios and creating tests for areas of Aspire that are not fully documented yet. A keen eye for detail and excellent written and verbal communication skills is critical to the success of the role.

**What You Will Do:

The Senior QA Analyst will be responsible for assessing software quality through manual testing, writing test plans and for testing software to find and report bugs. A keen eye for detail and excellent written and verbal communication skills is essential for this position. This role will report to the Software Quality Manager.

**What You’ll Need:

• Bachelor’s Degree in Computer Science, Information Technology or Engineering or equivalent work experience.
• 5+ years experience in software quality management processes
• 5+ years of SQL experience.
• 5+ years experience in developing test plans and test scenarios
• 2+ years experience creating and managing documentation
• Must have proven experience in communicating and collaborating with all levels of management.
• Must possess initiative, results-oriented drive and a solid work ethic requiring minimal direction.
• Ability to triage issues, identify root cause and conduct investigation into problems as needed.
• Familiarity with regression testing, release testing, and/or troubleshooting system issues
• Ability to clearly document complex business processes to the lowest level.
• Strong interpersonal skills, as well as communication skills (both written and oral).
• Ability to communicate detailed information with analysts, developers, and other support teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent time management and prioritization skills with ability to multitask and meet timelines.
• Strong teamwork and leadership abilities in a collaborative environment.
• Outstanding time management skills and attention to detail.
• Assist in ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated.
• Assist in designing test strategies, developing test tools and implementing test cases to ensure the highest quality deliverable.
• Able to triage issues, react well to changes, work independently in a fast paced environment

**Preferred, but Not Required Skills:

• Experience with Jira is a plus
• General understanding of the landscape and lawn services business a plus
• General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing a plus
• Working knowledge of SQL queries to view underlying data a plus
• BS in Computer Science or related engineering field or strong relevant work experience in QA

**Technologies and Methodologies Used

• Agile / Scrum
• Scenario-driven testing
• JavaScript, Angular 10
• C#, .Net Core 3.1/.Net 5
• Azure AppServices and Azure SQL

**Where You’ll Work:

Employees for this position will be remote.

**Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

**What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• **Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• **Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• **Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.