Senior System Analyst

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

PURPOSE

• Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
• Develop solution by preparing and evaluating alternative workflow solutions.
• Interact with users for collecting requirements and providing technical solutions
• Provide guidance for junior developers to complete tasks
• Get used to the Agile development process and reach the goal of each sprint
• Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions.

KEY ACCOUNTABILITIES

• Responsible for software development and maintenance of mission critical frontend trading systems for multiple BUs
• Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan.
• Review current technology and drive ways to leverage and improve productivity
• Perform systems administration and daily IT operation tasks
• Select the right technology solutions for building the regional end-to-end sales platform.
• Provide integration solution with other systems.
• Translate user requirements to functional & technical specs, lead the project team members to perform the development according to confirmed technical specs.
• Carry out feasibility study of requirements and functional specs with users and other functional stakeholders.
• Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement

KEY PERFORMANCE INDICATORS

Business indicators:

• Assist to rollout eCommerce related project according to agreed timeline and resource

Technical indicator:

• Total Tickets vs Open Tickets: Monitor the ticket churn over time
• Average Handle Time: Keep your tasks timely under control
• Mean Time To Repair: Analyze how fast you resolve different incidents

EXTERNAL & INTERNAL CONTACTS

• FWD local IT teams (Internal)
• Infra team
• Network security team
• Solution delivery team
• FWD business owners (Internal)
• Marketing teamIT
• External vendors (External)

DECISION MAKING

• Allocate manpower and resources to meet timely deadline
• Recommendations on IT solutions, design & approach for the related project implementation

QUALIFICATIONS / EXPERIENCE

• University degree in Computer Science or equivalent
• At least 8 years of application development experience
• Strong insurance knowledge, problem solving and analytical skills
• Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to multiple BUs.

KNOWLEDGE & TECHNICAL SKILLS

• Experience with modern programming language, Node.js, ReactJS, Java
• Experience with CI/CD pipeline from frontend build perspective.
• Experience integrating with RESTful APIs
• Knowledge of modern container technology, such as docker, K8s
• Knowledge of modern authorization mechanisms, such as OAuth, JSON Web Token
• Experience with common front-end development tools such as Webpack, NPM, etc.
• Good command of spoken and written English PURPOSE
  • Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
  • Develop solution by preparing and evaluating alternative workflow solutions.
  • Interact with users for collecting requirements and providing technical solutions
  • Provide guidance for junior developers to complete tasks
  • Get used to the Agile development process and reach the goal of each sprint
  • Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions.