Field Service Engineer II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

What sets this opportunity apart?

Join Thermo Fisher Scientific Inc., where your contributions will make a real-world difference by aiding in finding cures for cancer, safeguarding the environment, and ensuring food safety. As a Field Service Engineer, you will be a key player in delivering exceptional service and support for innovative chromatography and mass spectrometry equipment systems. This role offers the chance to work with ground-breaking technology and be part of a team that values collaboration, innovation, and excellence.

Job responsibilities

• Perform on-site installation, repair, preventative maintenance, qualification, and validation of chromatography and mass spectrometry equipment systems at various customer labs across the region.
• Provide phone, augmented reality, and live support to resolve customer service requests.
• Maintain schedule, track service calls, manage personal parts inventories, and build accurate service reports.
• Troubleshoot and diagnose customer LCMS issues using instrument performance reports, field representative documents, and diagnostic reports.
• Perform repair, replacement, or other corrective actions.
• Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
• Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to ensure effective service.
• Regularly attend factory-provided technical and service training on the latest chromatography and mass spectrometry products.
• Ensure accurate and timely completion of quality training, service reports, expense reports, company car maintenance, mileage reporting, and other administrative tasks.
• Other duties as assigned.

Job requirements

Education

• Minimum educational requirement: BS and/or graduate degree in Sciences, Engineering, Electronics, or equivalent experience.

Experience

• 3 years hands-on experience operating analytical equipment, i.e., chromatography and mass spectrometry.
• Experience with method development and analytical chemistry is preferred.

Knowledge, Skills, Abilities

• Must have a valid driver’s license.
• Ability to travel 10-20% overnight domestically.
• Ability to work overtime, outside regular business hours, and/or on-call.
• Frequently handle and transport materials weighing up to 50 pounds; occasionally participate in team lifts of 100+ pounds.

Embrace this opportunity to develop your skills and achieve your career goals in an encouraging and dynamic environment that fosters growth and success.