Portfolio Manager Branch Design

Do work that matters

The key purpose of this role is to provide advice and support for the ongoing development of our branch network. You will work with our partners to innovative and deliver physical property solutions that support the delivery of excellent customer service. The role is accountable for managing the property strategy and plans for a portfolio of branches and support teams. You will support our Group Strategy through:

• Simplify our business – optimising our physical branch footprint, eliminating surplus space (cost reduction), and enhancing the in branch customer experience (innovation & customer satisfaction)
• Lead in Retail and Commercial Banking – meeting the needs of our customers through branch design, layout and functionality including self-service devices

See yourself in our team

This team is a part of the Customer Service Network (CSN) Crew. We are a customer-focused and committed team with extensive experience across frontline channels, specialist support and operational functions. We support CSN by providing a stable and always available environment to our customer-facing colleagues, and supporting or driving changes needed to build a brighter future for all.

On any given day you will

• Take a strategic view on branch locations within your portfolio
• Provide expert advice on the Refurbishment Program including the location, size, design and cost of a branch
• Make recommendations on the distribution of commercial space, branches, and self-service machines within designated geographic portfolio
• Work with Group Property’s Leasing, Design & Construction teams to achieve optimal outcomes in the property portfolios of all Business Units in the Group, including Retail Banking Services and Business Banking (where appropriate)
• Build a strong working relationship with relevant senior leaders - Regional General Managers and Area Managers - within your portfolio
• Adhere to Branch Refurbishment Budget allocation and delegations
• Build a joint management partnership with key stakeholders (e.g. Group Property, Business Banking & Premier Banking teams) in relation to their future accommodation requirements
• Identify opportunities and initiation of activity to consolidate space usage and generate savings to the business units, taking into consideration current workstation & technology requirements as we move towards a branch of the future model
• You will be required to travel to designated regions to validate your recommendations
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Your experience looks like

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• An understanding of the Retail branch environment with a strong appreciation for typical customer needs, service principles, and operations
• A track record of performance in previous roles which demonstrate consistency and initiative
• Sound organisational skills
• Sound stakeholder management skills
• Sound verbal and written communication skills
• Sound knowledge of the MS Office and Atlassian suite of programs
• An ability to work with a diverse range of stakeholders, including senior leaders
• Self-starter
• You must hold a current drivers licence
• Sound knowledge of project management concepts

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 04/10/2024