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Citigroup Inc. is a global financial services company.
The Transaction Processing Analyst is part of the the EMEA Processing and Control team whose core responsibility is to deliver the call-back control service for over 35 Branches across EMEA; Cash Investigations and Worldlink Operations.
Responsibilities:
Performing the call-back control in line with Citi Policies and Standards
Handling Cash Investigations and Worldlink Operations
Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
Qualifications:
What we offer:
Competitive salary; annual salary review;
A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
A great environment for learning new technology and tools, online and instructor led training opportunities
Social benefits (e.g. private healthcare care, Benefit System, life insurance)
#Hybrid type of work
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
#LI-EŁ1
#LI-CM1
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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