IT Junior Support Engineer

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Repair Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As an IT Junior Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our IT systems and infrastructure are running smoothly.

Requirements

What you'll be Doing

👉 Provide Support to all company Departments with BYOD Devices

👉 Remotely onboarding and Offboarding employees following protocols

👉 Build and Validate SOPs

👉 Provide technical support to customers via phone, email, and chat

👉 Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware

👉 Manage and maintain IT systems and infrastructure, including password management, license control, and device management

👉 Troubleshoot and resolve network issues, including network connectivity and routing problems

👉 Support Microsoft Azure and other cloud-based services

👉 Collaborate with other teams to resolve complex technical issues

👉 Stay up-to-date with the latest technologies and trends in the IT industry

👉 Collaborate and manage vendor relations

What we are looking for:

• Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch.
• Availability for a few hours over weekends on demand basis
• Bring Your Own Device: You need to have a computer matching our requirements.
• 3-5 years' experience of IT support &/or administration.
• Experience working in a fast pace, high scaling startup environment.
• Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics.
• Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
• Excellent communication skills and solution-oriented mindset

Benefits

What's in it for you!

• Work with a Remote First digitally automated credit repair company which aims at helping Americans attain financial success
• Fulltime permanent position offering 40+ hrs of work per week
• Base Salary: $10/hour
• Flexible Accruing Paid Time Off, Company Holidays, Birthday Time Off and others
• Health, Dental and Vision Insurance