Senior Content Designer

Job Description:

Senior content designer

Bupa Place - Salford Quays M50 3SP / hybrid / flexible

From £42k + excellent benefits

Permanent

Full time 37.5 hours per week

We consider all types of flexibility, including locations, hours and working patterns.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The Role

A senior content designer is an expert practitioner who develops content and solves large-scale problems. They are comfortable supporting and actioning all parts of the double diamond process.

What You'll Be Doing:

• Take responsibility for content quality and mentor content colleagues
• Write and map user stories
• Review the work of others to assure quality
• Lead on content projects
• Help to manage and look to improve the sign off process
• Lead content design conversations within the team

What You'll Bring:

Agile working. You understand the role of content in multidisciplinary teams and can articulate this and advocate for it. You work collaboratively with colleagues from other disciplines in multidisciplinary teams. You can identify and compare the best processes or delivery methods to use and measure and evaluate them, helping the team decide the best approach. You help teams manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP).

Content concepts and prototyping. You can use components to create and experiment with a variety of different designs. You can choose the most appropriate option to visualise content in context for different audiences. You can effectively combine prototypes with other content and design outputs to test with users and show to stakeholders. You can establish content patterns, test and iterate them.

Stakeholder relationship management. You can negotiate with and influence stakeholders and manage relationships effectively. You are able to influence decisions, deal with challenging situations and remove blockers. You can build long-term strategic relationships and communicate clearly and regularly with stakeholders.

Strategic thinking. You can help lead the design and implementation of strategies, evaluating their impact and progress to make sure business objectives and the needs of users are being met. You lead and direct strategic content improvement projects.

User focus. You collaborate with user researchers to advocate effectively for users. You understand the different types of user research, evidence and data and how they’re used at different stages of design. You can formulate hypotheses, gain insights from research and make decisions based on findings, clearly explaining how decisions have been made. You can evaluate quantitative and qualitative data and can prioritise and define approaches to best understand users. You can champion user research to focus on all users. You put accessibility requirements at the heart of approaches to designing content and encourage others to do the same. You guide others and make recommendations on the best tools and methods to use.

User-centred content design. You have a deep understanding of end-to-end journeys and how content is affected within these journeys. You can identify where journey fixes or content improvements need to be made. You have responsibility for assuring the quality of content from more junior colleagues and coaching and guiding them to improve. You make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iteration. You encourage a continuous improvement mindset in teams and more junior content colleges. You deliver through others and direct and critique their work.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

PR , Marketing & Brand

Locations:

Bupa Place