National Fleet Finance Development Manager

National Fleet Finance Development Manager - Regional role (Perm)

Field based role:

Region A - Scotland, North East, South Yorkshire, Lincolnshire and Bristol

Region B- North West, West and North Yorkshire, Midlands, Wales

Region C- South West, South East, Northern Ireland

G3 – Delivers medium-term objectives and determines short-term priorities in a professional or senior operational/technical capacity. May manage a small to medium size operational or technical team

37.5 hours per week

The role in a nutshell: Manage the Fleet Finance field team and support the broader One Toyota Fleet Sales team to develop business relationships and funded volume across the broad range of Fleet sectors.

A bit about the ‘Fleet Finance team’: The broader sales department focuses on the delivery of finance volumes through the management and development of our Network partners finance, retention, and oversight performance across both new and used cars. The Fleet team is focused on developing fleet funded business through the close collaboration with the One Toyota field team, the provision of expert finance advice and client support through the Fleet Business Unit (FBU).

Requirements

• Assume responsibility for the development of finance business relationships both personally, through the team of Fleet Finance Development Managers and in support of all members of the One Toyota Fleet Team
• Support the multi path finance journey for all prospects and customers both personally through the Fleet Finance team and the One Toyota Fleet Sales team liaising with KINTO colleagues as appropriate with a focus on the delivery of TFS funded volume targets.
• Initially establish then nurture and develop the team of Fleet Finance Development Managers in providing expert advice and service to the broader field team, prospects, and customers alike
• Develop a team of individuals to support each OT Regional Manager in the compliant delivery of fleet funding solutions through strong collaboration; with KINTO liaison in place to permit focus on TFS funding outcomes as appropriate.
• Establish a robust targeting, reporting and performance management regime, supported by the Director, Sales (TFS) and GM, One Toyota Fleet
• Be the primary liaison between TFSUK, KINTO UK and TGB for all matters relating to the financing of business user operated vehicles.
• Take personal responsibility for appropriate credit line OEM and non-OEM customers, the decision making on relevant business development account management to deliver a seamless support for customers.
• Take responsibility for the business user finance content of Toyota Academy training for the Toyota and Lexus Networks and work with the Performance Management team on the roll out and implementation.
• Working with the Director, Sales and GM, One Toyota Fleet, explore opportunities and develop a plan to successfully integrate fleet finance and insurance into the mix to drive increased penetration and retention.
• Review the training needs and gaps of primary customer facing team members to establish the future fleet finance training requirement to develop both the immediate team, the broader One Toyota Fleet Sales team and where appropriate, the dealer network.
• Define the training requirements in conjunction with the FBU, One Toyota Fleet Sales team finance Lead and Programmes in conjunction with the Fleet Programmes Manager to deliver outstanding customer service.
• Define and deliver the required business process and system improvements and efficiencies to support the growth of fleet finance and insurance sales in all channels.
• Review all existing fleet finance business processes both within the FBU and One Toyota entities, identifying opportunities for improvements, efficiencies and support the implementation of agreed countermeasures.
• Identify the management information required to support business planning and performance monitoring of fleet finance and project manage the development and implementation in conjunction with the Fleet Planning Manager.
• Work with the TFS Programmes team to ensure all products are thoroughly reviewed quarterly and schemes are brought to market on time and accurately.
• Support the Programmes team in the assessment and performance of each product in its channel with reference to publicly available competitor benchmarking data.

How you could stretch this role:

• Become an acknowledged pioneer for One Toyota Fleet Finance development
• Establishing industry leading levels of customer support in the development of business relationships
• Contribute to accelerating the One Toyota direction
• Helping to define new ways of working
• Play a key role in the development of improved and integrated finance solutions for tomorrow

Experience you'll gain:

• Knowledge of core Fleet sales channels to market
• Understanding of funding routes and commercial insurance requirement
• Customer expectations and moving market requirements for mobility services.
• Experience of multi-faceted and innovative approach to cross company selling

What you'll get to own:

• Fleet finance performance accountability.
• Fleet finance reporting development.
• Scope to innovate and use TWOW to forge performance improvements.
• Customer relationships, a team of people, the opportunity to establish excellent, cross entity collaboration to drive relationships and performance.
• System improvement and future design specification for fleet finance solutions

Key experience and skills:

• Strong analytical and numeracy skills
• Excellent Fleet and Business knowledge; you should have an understanding of TFS, Toyota Insurance Services, Toyota GB and KINTO processes and objectives.
• Exceptional knowledge of fleet finance systems, solutions, and compliance to be able to perform a management role with colleagues and ensure adherence.
• Advanced network knowledge to be able to define and produce retailer centric solutions.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial well being services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Well being hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role we will follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience. The 2nd stage may involve a role play and/or presentation.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.