Operations Analyst I

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Main Responsibilities

• Provide 24/7-365 on-call support on a rotational basis
• Manage Private Label Authorization and Terminal Management Servers
• Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
• Management of Team mailbox, Salesforce queue and escalated items via other channels (sales, vendors, merchants).
• Document and escalate as appropriate, all incidents and assist in providing a timely resolution
• Analyze transaction failures through multi-platform systems (Base 24, POS Devices and Card Brands, etc.)
• Execute and monitor daily file-transfer merchant reporting jobs
• Host Security Key Management (HSM) and business process, as well as pinpad uploads to the host.
• Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), third-party processors, call centers, sales, and other business areas.
• Liaise with the Certifications, Product, and Development departments.
• Work closely with the Global Payments Network Operations Centre
• Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenance etc.)
• Analyze situations that may create future problems or crises for operations and make appropriate recommendations (for example, as part of a problem management/post-incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
• Understand monitoring tools and implementing betterment with in tool set ( Prognosis, Splunk, Thousand Eye, Logic Monitoring)
• Working with development team in promotion of code from lower environment to production and validation of code post release.
• Perform other duties as assigned by management.

**Required Qualifications

• Minimum 3 years experience of Point of Sale(POS) related activities.
• Post-Secondary education (college or university graduate).
• Strong communication skills (written and verbal).
• Demonstrated ability to detect, diagnose and troubleshoot incidents
• In-depth knowledge of authorization, settlement and Non Stop applications.
• Vast experience with the various Point of Sale (POS) terminal offerings, integrated solutions, and associated communication protocols.
• Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
• Ability to work under pressure in a fast-paced, dynamic environment.
• Ability to manage multiple activities of varying complexity under time constraints.
• Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams
• Basic to Internediate understanding of SQL queries and rational databases
• Understanding of Windows PowerShell
• Bilingual- Verbal and Written (English and French) is preferred

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.