Business Analyst CRM

Roles & Responsibilities

• Lead the delivery of technology Solutions across Asia with a focus on our bespoke CRM
• Leverage our investment in Office365 to drive productivity by consolidating our file ecosystem into SharePoint
• Drive quality CRM and business transformation changes through analysis, planning, creation, and execution of unit testing, system testing, & User Acceptance Testing.
• Facilitate business process mapping / design workshops with stakeholders.
• Partner with business stakeholders to develop technical analysis and technical documentation.
• Work actively and effectively on projects delivering to agreed deadlines.
• Translate business requirements into clear and concise technical and functional specifications to be used by the development team.
• Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security or other configuration, as required.
• Proven track record managing external vendors to deliver according to deliverables.
• In-depth knowledge, experience, and track record in managing senior stakeholders and collaboration with cross-functional/technical teams and vendors

Requirements

Desired Skills & Experience

• Previous experience as a Business Analyst in a CRM / ERP context
• Previous experience in Azure Devops is a MUST.
• Extensive Office 365 experience with a key focus on SharePoint
• Strong understanding of data flows, analytics and reporting
• Proven record of working on multiple projects
• Experience in handling data cleansing, data merge and data quality
• Experience in data control and PowerBi dashboard designing
• Experience in multi-system support and enhancement
• Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proven ability to be able to work autonomously on assigned tasks and great customer service outlook
• Good documentation skills and experienced in user support and change management tasks of a technical nature
• High attention to detail and excellent problem solving skills.
• Ability to manage and work as part of a fast-paced team.
• Excellent written and oral communication skills at all levels.
• Excellent interpersonal skills.
• An understanding of the real estate / property industry.
• Initiative, creativity and willingness to implement improvements to current systems and processes.
• Suitable corporate presentation and dress.
• High level of self-motivation, initiative, enthusiasm and positive approach.
• Highly proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook
• Diploma or degree qualification with a technology/business specialty.
• Minimum 5 years experience in similar role.

Additional information

Perks and benefits

Opportunity to work in an enterprising environment where you can accelerate your career growth, global culture, with a strong focus on learning and development opportunity to join the fastest growing platform in the Real Estate industry