Secure NOC L3 Engineer

Company Profile

New Era Technology’s family of companies have been in business for 50+ years.

New Era Technology and our family of companies have served as a longtime multi-discipline technology integrator and adviser to customers around the globe by providing end-to-end technology solutions and services. Over the last several decades New Era has developed strong partnerships with leading technology vendors and manufacturers to become their partner of choice. Today, New Era continually seeks strategic partnerships and opportunities to expand its presence as a trusted adviser throughout the world.

Corporate Value

At New Era Technology, our culture is developed from how we run the company every day. At the core is our devotion to relationship building, which includes commitments to our employees, customers, and partners through upholding the highest standards in ethical and social behavior, acting with integrity, and complying with policies that support those actions. Our guiding principles are founded on Dedication, Innovation, and Trust.

New Era Technology has 80 locations worldwide in the Americas, the United Kingdom, APAC, and Europe.

With over 4,500 employees, New Era is comprised of the finest team of Engineers, Designers, Installers, Technicians and Sales Professionals, who provide hands-on collaborative consultation backed by industry training and certification, to deliver dynamic solutions for our customers.

Role

Reporting to the Commercial & Secure UK Operations Team Lead, major duties and responsibilities include:

• Provide Level 3 tier support as part of the SNOC (Secure Network Operations Team), performing 5 x 8 hour rotational shifts each week within the 15hr (07:00-22:00) x 7days operational hours
• Maintaining and implementing changes in New Era Technology’s customer Global Video Collaboration (GVC) Platforms
• Provide 3rd line and backup support and troubleshooting on Linux and Windows Servers and other associated IT hardware related to the GVC platform
• Troubleshoot and provide root cause of Video related issues including through the underlying network infrastructure and tools
• Work with the Infrastructure Services Team to define and refine equipment monitoring and integration using our NMS, Proactive Monitoring, Logging, and tool suite
• With your L3 piers foster an environment where the L2 Technicians are able to grow their level of understanding, competency and confidence
• Proactively identify opportunities for process improvements and make constructive suggestions for change
• Research, recommend and implement ways to improve the deployment of infrastructure, OS's and applications using modern orchestration tools in major cloud environments
• Participate in design, architecture and engineering discussions
• Performing other related duties as assigned

Required skills and experience:

• Strong Pexip background with extensive experience with Pexip Infinity
• Experience with Pexip, HP and Cisco video conferencing hardware and software
• SIP and H.323 Dial Plans
• Strong knowledge of virtualization technologies (VMware / Veeam / Proxmox / KVM)
• Experience with cloud environments (GCP / Azure / AWS)
• Experience with automation tools (Kubernetes / Docker / Packer / Ansible / Terraform / GitLab)
• Experience with the build and use of network and infrastructure monitoring technologies
• At least 5 years' experience in Linux Systems Administration in a highly available environment (Debian)
• IP Networking skills, including but not limited to, VLAN planning, configuration of switches, firewalls, and routers (Cisco / VPN / BGP / OSPF / MPLS / SNMP)
• Troubleshooting networks issues (tcpdump / Wireshark)
• Scripting capabilities (SH / Bash / Python / Perl)
• Configuration of common services (DNS / Apache / NGINX / Postfix / Squid / SSH / iptables)
• Understanding of clustering services, enabling High Availability failover
• Experience with enterprise hardware and management tools
• Experience working within a strict Change Management process, creating MoPs and LWIs
• Able to commute periodically and on an emergency basis to datacentres in Berkshire, Wiltshire and North West London
• Must be UK resident for over 5 years with SC level clearance or willing to obtain SC clearance

Personal skills required:

• Proactive, highly organised and efficient
• Strong planning and documentation skills
• Ability to manage time effectively and meet deadlines - BAU v project
• Attention to detail
• Excellent analytical skills
• Good communication skills
• Reliable, flexible and cooperative
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay