Project Analyst

We're on the hunt for a driven Project Analyst to join our Lending Operations team on a 12 month secondment.

In this specialist role, you’ll lead the project management of identified Chief Operating Officer Initiatives; managing change that impacts Lending Operations; driving and implementing process improvement activities as well as representing the Lending Operations business for identified bank wide projects.

As the Project Analyst, Lending Operations you’ll document and update any process, policy, or system changes to ensure effective implementation across Lending Operations both locally and in ING Hub Services Manila. You’ll work with key internal and external stakeholders to support day to day management of change as well as being a key part of project implementation.

You’ll thrive in this role if you enjoy being an active contributor to delivering on the agreed strategic objectives of Lending Operations.

This role can be based in either Wyong or Sydney.

Ready to make an impact?

What you’ll do

• Identify and implement continuous improvements to uplift efficiency, quality, and customer experience.
• Establish the process vision; working with internal business stakeholders to identify, prioritise and implement improvements and ultimately drive market leading customer service & efficient processes.
• Ensure all ING process documents are in line with ING’s guidelines including version control and are easily available for staff via the ING Intranet depository.
• Support and serve as an active contributor for key projects including automation and straight through processing projects.
• Lead the project management of identified COO initiatives / projects that support and align with the strategic direction of the COO function.
• Manage effective stakeholder engagement (both internal business and external partners) relevant to service delivery for ING Lending Operations

What we’re looking for

• Previous experience within Lending Operations or Mortgages would be highly regarded.
• Intermediate knowledge of MS Word, Excel, and automated IT systems.
• Sound understanding of Banking regulatory requirements and legislation, including NCCP, Privacy Act, and AML/CTF Act.
• Strong stakeholder management skills, with excellent verbal and written communication.
• Proven experience in successful initiation and implementation of change.
• Ability to work well under pressure and multi-task with excellent time management skills.
• High attention to detail with exceptional analytical skills.

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com

Applications close Tuesday, the 8th of October.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!