Customer Support Specialist

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Responsibilities:

Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Requirements

🧩 Previous experience in customer support or a similar role.

✍️ Excellent communication skills, both written and verbal in German and English.

🧘‍♂️ Patient, empathetic, and customer-focused mindset.

🤝 Strong problem-solving and conflict resolution skills.

⏱️Ability to multitask and work efficiently in a fast-paced environment.

Benefits

🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market

🌍 Experience an international work environment with a passionate, motivated and professional team

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!