Product Specialist - Sales & Operations

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

Key Responsibilities

• Providing product technical support: This involves troubleshooting and resolving technical issues related to Sales, Operations, and finance for end-users.
• Responsible for onboarding and offboarding of all Sales and Operational systems.
• Maintaining Product Backlog: Responsible for keeping a up to date list of requirements from the business and help the product team identify priority depending on urgency.
• Assist the Product Owner - Sales and Operations in shaping a roadmap in line with business objectives.
• Ensuring that every change is authorized and prioritized in accordance with its business impact and potential risk.
• Coordinating and communicating all modifications with stakeholders, including Operational teams, Backstage users, and technology personnel.
• Monitoring and tracking all changes, including those executed outside the Change Management process.

Requirements

• Minimum 2 years of Support or Customer Service Experience
• Previous Fresh Service experience or any ITIL equivalent ticketing System (Alternatively Service Now) is desirable but not essential.
• Operational Management: Experience working with senior technology professionals understanding functional needs and translating them to effective processes and evaluating their performance. is desirable but not essential
• Communication: Possessing excellent communication skills to effectively interact with stakeholders and collaborate with other departments.
• Problem-solving: Displaying proficiency in problem-solving and analytical skills, including the ability to identify and resolve issues and implement solutions for process improvement.
• Previous experience using Nexudus desirable
• Knowledge of the Salesforce CRM desirable

Benefits

At The Office Group, we know that work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Flexible working hours
• Hybrid working
• 28 days annual leave
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• LinkedIn learning
• Study support
• 5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at The Office Group Cafes
• Summer and EOY events
• Discounted event spaces