Technical Service Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

The CAPRES & MicroSense Magnetics (TSE) will primarily work with KLA global service teams and customers and is responsible for facilitating technical solutions in a timely manner by responding to requests and performing complex problem diagnosis and resolutions.

The TSE plays a meaningful role researching problems, providing resolution plan of actions (POA) using and developing 7-steps methodology for troubleshooting and resolutions, hosting service alert meetings (SAM), contributing to assigned projects and supporting our customers to identify and implement solutions to complex hardware problems by following defined best-known method (BKM) practices and policies.

CAPRES & Microsense Tech Support Engineer (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. The main job focus is as following:

• Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.
• Technical lead on sophisticated systems issues. Solve the most complex problems and determine remedial actions required to bring the customer tool back to production. If the depth of technical understanding requires, consults with HQ engineering teams, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action.
• For all tool critical issues ensure a suitable Plan of Action is developed and provide it to the local team for implementation. Continued support for all POA activities.
• Work on highly sophisticated problems requiring in-depth system knowledge and understanding of operating principles.
• Clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation.
• Hands on experience with electrical and mechanical tools

Preferred Qualifications:

• Advanced technical troubleshooting and resolution to bring the tool back to production.
• Project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated technical issues.
• Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions to customers.
• Military experience highly desirable. Ideal military background in electronics, aircraft repair or nuclear propulsion operators
• 4 Point Probe Sheet Resistance and Hall metrology.
• MOKE and VSM metrology.

Minimum Qualifications

• Bachelor’s degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.
• Act independently both during day-to-day work and at customer site. Drive work to resolution, including structured troubleshooting and technical resolution documentation.
• Mechanical-Electronics-Electrical-Laser interface diagnostics and troubleshooting.
• Mechanical machine parts, including stage and robot alignment and instructing.
• Basic understanding of physics and magnetism and experience with metrology systems.
• Travel will be 30% domestic and international

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer