Data Center Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are looking to hire an energetic and innovative individual to join the Global Monitoring Team. The Data Center Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, as applicable. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve connectivity issues.

The Data Center Analyst needs to have good troubleshooting skills and a good understanding of systems and networks. Along with his/her technical skills, diligence and attention to details are also key. He/she must have the ability to multi-task and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.

The infrastructure itself represents a motivating challenge: Windows platforms spread across more than 500 physical servers hosting 1,500 VM’s located in 4 data centers worldwide. The system infrastructure consists of multiple server platforms and NAS storage.

Responsibilities

• Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise
• Analyze and troubleshoot application events and escalate incidents accordingly
• Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
• Analyze and troubleshoot system-related events and escalate incidents accordingly
• Monitor security events and properly identify them for mitigation or silencing as false positive
• Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
• Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
• Tests/maintenance with vendors and client
• Participate in a 24x7 schedule
• Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment
• Develop and enhance system policies, procedures, and controls
• Ensure adherence to Information Security guidelines
• Collaborate with international clients and global internal teams

Your Profile

• Good academic background with a degree or equivalent qualification in information technology, computing or relevant courses
• A minimum of 2 years experience in a technical support or similar role. Fresh graduates are welcome to apply!
• Experience working directly with customers and vendors
• Experience supporting WAN/MAN/LAN networks
• Experience with RHEL Linux
• Experience with Cloud Computing (AWS)
• Exceptional technical and non-technical communication skills (written and verbal)
• Strong troubleshooting and analytical skills and able to collate and interpret data from various sources
• Ability to assess and prioritize faults and respond or escalate accordingly
• Can work in a fast paced, high pressure and dynamic environment and adjust to priority
• Capable of multitasking and good time management
• Strong follow-through and initiative to stay with issues until they are resolved
• Follow established guidelines, policies and procedures
• Ability to work on own initiative and without supervision
• Commitment to quality and ability to work well in a team environment
• Willing to learn and develop new skills

#LI-KA2

#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.