Senior SMO Engineer

Tessenderlo Kerley, our Business Unit of the Tessenderlo Group, located in Ham, is looking for a local senior SMO Engineer.

In this role you will :

• Oversee daily operations of SMO 1st and 2nd line teams, ensuring business objectives are met.
• Lead and manage a team of SMO engineers, focusing on issue resolution and infrastructure management (desktop, server, network).
• Maintain strong business relationships with infrastructure teams, help desk partners, and vendors for effective IT service delivery.
• Act as the key ambassador of ICT, promoting lean, agile, customer-centric services.
• Manage incident resolution, problem management, and major incident handling (P1), with reporting to the Global SMO Manager.
• Monitor SLA performance, analyze support issues, and implement improvements to enhance service quality.
• Train, coach, and mentor SMO Engineers to maintain high performance standards.
• Manage ICT equipment and software purchases in compliance with the Purchasing Policy.
• Create and update support documentation, policies, and procedures to ensure best practices.

You report to the Global Service Management Office (SMO) Manager.

Requirements

• Bachelor’s degree in computer science or related field, or equivalent professional experience.
• Minimum 5 years of relevant IT enterprise support experience, with 1+ years in management, particularly in End User Computing.
• Fluent in English, Dutch, and French.
• Strong leadership, communication, and influencing skills.
• Excellent analytical, problem-solving, and coaching abilities.
• Self-starter with a proactive attitude, able to work autonomously.
• Solid understanding of ITIL foundations for service desk management.
• Willingness to travel to different Belgian offices.
• Experience with TOPdesk (ITSM tool) is a plus.

Additional information

At Tessenderlo Group, we offer a dynamic and challenging role within a global organization committed to innovation and sustainability.

As a Senior SMO Engineer, you'll lead a talented team, oversee IT infrastructure, and drive service improvements to support business operations.

You'll work closely with internal teams and external partners, ensuring efficient IT service delivery while fostering a culture of continuous improvement.

We provide opportunities for professional growth through ongoing training and a competitive compensation package.

Join us and make a tangible impact—because every action, like every molecule, counts!