Implementations Analyst

Job Description

• Support project management onboarding activities for mobile and other digital initiatives for Visa client institutions and processors to ensure client and internal expectations are exceeded.
• Operate as the Project Lead for various internal and external initiatives, focused on Standard to Moderate project complexity.
• Coordinate directly with internal resources to understand set up requirements and facilitate new mobile app or digital product installations with a high degree of excellence.
• Coordinate directly with clients to understand and execute digital service solutions without customer impact.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Prepare and maintain detailed project plans, status reports, and issues logs in compliance with Visa Global Implementation Policy standards.
• Report client project accomplishments and deliverables to management weekly.
• Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Responsible for working with internal resources on resolving issues through internal ticket-tracking system.
• Responsible for Tier 2 and Tier 3 support to help resolve cardholder/app user issues.
• Update and enhance internal support documents to assist internal and external stakeholders.
• Proactively identify operational opportunities to increase service quality or efficiency.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work.
• Must be able to work independently, with team members.
• Embody the Visa Leadership Principles.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Proficiency in using standard MS Office tools such as MS Project, Excel, PowerPoint, Word, and Visio.
• At least 2 years of experience in either developing or implementing iOS and Android applications.
• Robust project management skills are essential. A Project Management Certification (PMP, Stanford, etc.) is beneficial.
• Excellent time management, organization, and planning abilities.
• Proven success in managing customer relationships.
• The capacity to understand complex technical issues and apply them to business solutions.
• The ability to set priorities, influence others, and manage customer expectations.
• A self-starter with proven ability to deliver results as part of a team, effectively prioritize tasks, and manage multiple tasks under deadlines.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• A demonstrated ability to translate complex technical terms or processes into understandable business language.

Additional information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 87,200 to 130,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.