Service Desk Analyst

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a bilingual (English/French) team member to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

What You´ll Do

• • Provide technical support in infrastructure services, responding to issues and assisting in tasks.

• • Contribute to infrastructure projects and tasks under supervision.

• • Participate in the monitoring and basic troubleshooting of infrastructure systems.

• • Work with the team to address infrastructure-related challenges and meet departmental needs.

• • Support the development of infrastructure documentation, including incident logs and records.

• • Continue to develop and enhance technical skills.

• • Apply problem-solving abilities to address infrastructure issues.

• • Follow established best practices and standards in infrastructure service delivery.

Who You Are

• • Bachelor's degree in a relevant field or equivalent combination of education and experience

• • Typically, 2+ years of relevant work experience

• • Proven experience in infrastructure technology analysis

• • Proficiencies in data analysis and problem-solving

• • A continuous learner that stays abreast with industry knowledge and technology

In Addition To Above Requirements, our Ideal candidate Will Also

• • An advanced degree in a relevant field is a plus
• • Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus

Work Environment

**This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.