**Job Description Summary

Responsible for mentoring Product Service team and providing direct technical support to global GE Vernova customers for 3 main workstreams:

1. Leading or engaging in complex accessory & plant equipment root cause analysis (RCA) investigations for high business impact issues, often with cross-functional teams
2. Resolving or mentoring team through customer technical inquiries via engineering response (ER) cases
3. Communicating GEV technical guidance to customers or site representatives via user conferences, customer webinars, and technical documents; additionally, communicating technical details and business risks to GEV internal stakeholders

Job Description

Roles and Responsibilities

• Develop technical expertise across wide breadth of accessory systems and plant equipment
• Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GEV leadership) and externally to end customers
• Provide thorough resolution of ER technical inquiries with a sense of urgency and limited direction
• Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.)
• Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner
• Lead and promote the GE Vernova Way, lean principles, and simplification into day-to-day activities

Required Qualifications

• Bachelor’s and/or Master's degree in Mechanical or Instrumentation Engineering
• A minimum of 5 years of direct experience with GE/Alstom accessory and/or plant systems

Desired Characteristics

• Self-starter and resourceful problem-solver that can navigate the GEV resource databases and organizations to deliver a solution, with urgency
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
• Ability to communicate at all levels (field engineers, site engineers, plant managers, GEV leadership, etc.)
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Humble, open, collaborative, and continuously learning
• Willingness to travel to customer sites to support issue resolutions, when such need arises

This Role is also offered as a "Remote" Opportunity.

**Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position