Tech Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Tech Support Engineer

Location: Hyderabad, India

Employment Type: Full time, regular, Hybrid work arrangements

Benefits: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support.

The job

The primary purpose of this role is to work as an integral part of the AVEVA Unified Engineering global support team.

The Technical Support Engineer's primary responsibility is to provide technical support to all cloud-based or on-premises customers. Key responsibilities include support for technical incidents, handling advanced support requests and aiding Level-1 team i.e. either by supporting the customer directly or by supporting colleagues in the regions around the world with expert technical advice; from time to time support the implementation of non-standard Service Requests.

Essential requirements

• Electrical engineer with 1-3 years of experience working with AVEVA E3D / AVEVA Electrical or a similar domain in Technical Software Services/Support role
• Documentation and technical author experience, process writing, workflow definitions. Able to demonstrate capable customer-facing documentation output
• Demonstrates a sound background in MS Office tools
• Self-driven, structured and able to create, refine and execute procedures while also having the ability to think quickly and react positively to any quickly evolving or unexpected scenarios
• Good verbal and written communication skills in English. Demonstrates sound presentation skills
• Willing to travel

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.