Technical Support Engineer I

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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LOCATION: Mexico City (Presidente Masaryk 111)

HYBRID: 3 times a week in the office.

If you are looking to launch or grow your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering role at AVEVA.

The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

As a Product Support Engineer, you will:

• Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture.
• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.
• Help our customers on how to use our software.
• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges.
• Grow your technical skill set by developing a solid foundation in the PI system, related software and industry technologies.

Skills - You will have:

• Self-motivation with a customer mindset and desire to help people.
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills.
• Ability to learn and research in a dynamic and engaging environment.
• Proficiency in English language
• Bachelor's Degree, master's degree or PhD in Engineering, Math, Computer Science, Natural Sciences or related field
• 1+ years of related experience (OR GPA 8/8.5 or above)

Desired:

• Additional language skills a plus (Portuguese or French)

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.