Junior Technical Support Engineer

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.

We expect the Junior Technical Support Specialist to:

• Work in 24/7 support schedule (day and night shifts, 2\2),
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents, and problems,
• Assist to DevOps engineers, developers, and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with colleagues.

Requirements

Must-have skills:

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages, AWK, Perl, etc.,
• Strong analysis, investigation, and troubleshooting skills,
• Good command of written and spoken English languages.

Nice-to-have skills:

• Work experience in Linux environment,
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Knowledge of HashiCorp stack and K8S,
• Bachelor’s degree in Computer Science or a related field.

Additional information

• Paid vacation 20 + 5 days
• Free MultiSport card
• Medical insurance – premium package
• Мodern office space
• Panoramic view of Vitosha mountain
• Gym & billiard in the office
• Parking spot or public transport card
• Mentorship program
• Training, courses, workshops
• Paid pro certifications
• Subscriptions to pro sources
• Participation in conferences
• English courses
• Trading contest within the company
• Tech meetup dxTechTalk
• Speaker's club
• Opportunity to develop your personal brand as a speaker
• Internal referral program
• Remote work / Hybrid mode
• Flexible schedule
• Work & Travel program
• Relocation opportunities