Technical Support Engineer

Technical Support Engineer with Polish and English

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for a Technical Support Engineer with Polish and English to join our CustomerSolution Center ​team.

In this role your main responsibility is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. You are the first level of technical support to the customers. On receipt of a service request you will researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of part for the field engineer, and/or direct shipment to the customer. In all cases where a problem gets too complex you responsible for timely elevation and/or escalation.

How will you make your mark:

• Timely responding to customers via phone/mail/web. Loging cases, providing information & troubleshooting to solve customer problem according company KPIs for the business.
• Managing customer expectations by taking into consideration the entitlement and identifying customer problems.
• Keeping customer informed, setting and following commitments, keeping precise case documentation and case ownership.
• Participating in projects for process or quality improvements.
• Managing multiple tasks or cases simultaneously with minimal supervision.
• Active and self-paced improvement of technical and business process knowledge.
• Independently and actively improving the quality metrics towards the achievement of the targets beyond.
• Keeping documentation as per requirements.
• Meeting the deadlines and keeping the service level agreements.
• Timely elevating and/or escalating to next level when the case is complex.

About you:

• High School/Bachelor/Master degree.
• Professional experience: over 1 year experience as Customer Engineer or in a similar environment.
• Very good command of English
• Excellent language skills in Polish
• Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Excellent oral and written communications skills.
• Positive attitude towards team members, customers and partners.
• Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
• Analytical and problem-solving skills.
• Time management skills and working with tough deadlines.
• Ability to properly maintain technical documentation.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity (+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.