Compute Engineer II

Compute Engineer II with German

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The primary responsibility of the Engineer II is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, proprietary HPE software solutions for provisioning, monitoring & managing hardware, operating systems, subsystems and products operating on these systems. The Technical engineer is the first level of technical support to the customers. On receipt of a service request the Technical engineer researches for a solution through remote diagnosis, VR sessions, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves log analysis, diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical engineer is responsible for timely elevation and/or escalation.

How you will make your mark:

• Timely response to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problems according to company KPIs for the business

• Manages customer expectations by taking into consideration the entitlement

• Works with customers to identify the problem statement

• Once problem statement is clear, determines necessary actions which might include gathering and analyzing logs, engaging in remote sessions, using VRG, in order to troubleshoot, diagnose and solve the problem

• Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership

• Timely elevates and/or escalates to next level when the case is complex

• Achieves personal goals assigned by the direct manager

• Works together with other team members to achieve team goals

• Participates in projects for process or quality improvements

• Manages multiple tasks or cases simultaneously with minimal supervision

• Actively captures resolutions of new issues and documents them in the respective data base

• Acts as a first point of contact for Engineer I for guidance on technical and business process issues

• Keeps documentation as per requirements

• Meets the deadlines and keeps the service level agreements

• Is compliant with all internal rules, policies and procedures, and ensures performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

• Encourages outstanding team morale and maintains highest ethical standards

• Strictly follows the procedures, the policies, and Standards of Business Conduct of the company

About you:

• High School/Bachelor/Master degree

• Professional experience: at least 2 years of experience as Technical Engineer or in a similar environment

• Very good command of English

• Excellent language skills in German

• Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution

• Excellent oral and written communications skills

• Positive attitude towards team members, customers, and partners

• Capable of being self-managed, and a team player, quality conscious, efficient, flexible, and eager to share and acquire knowledge.

• Analytical and problem-solving skills

• Advanced IT knowledge

• Advanced knowledge of server / storage / networking / operational systems

• Customers (Internal/External) Service Request Handling

• Excellent business process knowledge

• Excellent work tools knowledge

• MS Office tools

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity (+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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#operations

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.