Solutions Engineer

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as** Protected Media**, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information.

What You Will Do:

The Flashtalking Solutions Engineer focuses primarily on technical scoping, on-boarding, training, and advanced support of clients. They are also responsible for ensuring that campaigns leverage data, serve, track and report correctly. This role requires an in-depth product knowledge along with a strong understanding of ad serving, tracking and data. SEs are highly responsive and professional in their communication, enjoy problem solving, and have an ordered and analytical approach. SEs should aspire to be a thought leader not only in Flashtalking’s platform, but also an industry expert across subject matters such as attribution, dynamic creative optimization, API interactions, social, video, mobile measurement, cookieless identity orchestration, and first- and third-party data executions.

This role is perfect for someone who has a passion for digital media, advertising technology, and using technology to solve customer challenges

Responsibilities will include:

• Form close relationships with customers to become their trusted ad tech advisor
• Scope, vet, and manage the technical set-up of Flashtalking solutions on behalf of clients
• Deliver new customer onboarding training as well as just-in-time training on new features and capabilities
• Serve as a product and platform expert and share that expertise with customers and colleagues
• Closely monitor customer campaigns and tenaciously troubleshoot technical issues
• Establish meaningful relationships with the Product and Engineering teams, providing product feedback, leading product demonstrations and maintaining integrations with third-party platforms
• Partner with the Campaign Management team by analyzing campaign configuration and offering recommendations to improve performance and operational scale
• Work closely with Account Managers in identifying areas to deepen our customer relationships
• Share industry and product knowledge internally via trainings which can range in focus from select individuals to org-wide presentations
• Identify ways to improve the operational effectiveness and efficiency of the SE team
• Serve as a lead touchpoint for platform-level integrations and product rollouts in partnership with Engineering, Product and Strategy teams
• Help facilitate new business development relationships and foster current partnerships

Who You Are:

• Excellent client facing skills and ability to lead technical conversations with confidence
• Demonstrated ability and confidence in working autonomously
• A strong foundation and aptitude for all things digital, specifically focused on ad serving, dynamic creative, programmatic, data management, attribution, operations, dataflow and processing pipelines, reporting platforms, identity technology, tag/endpoint interactions, and API fundamentals
• A proven track record in owning, driving, and delivering against projects of varying complexity, focus area, and stakeholder composition
• An openness to learn and confidence to ask questions in a self-starter environment
• A steadfastness to clear and concise communication, with the ability to translate potentially complicated technical situations to a variety of audiences
• Ability to motivate and shift perspective in the interest of preserving relationships and communication
• Experience in Ad Tech is essential, preferably working with agency side ad servers or trading platforms

Why Mediaocean?

• Competitive total compensation, including 401(K) employer match and financial wellness seminars
• Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
• Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
• Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
• Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
• Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
• Get rewarded for demonstrating Mediaocean values
• Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
• Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
• Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
• All of these benefits/perks are effective on the date of hire

$110,000 - $130,000 a year

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

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