L2 Technical Support Engineer

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our L2 Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide second-line technical support to end-users and customers
• Collaborate effectively with the first-line support team and other departments to ensure prompt issue resolution
• Utilize strong analytical and problem-solving skills to diagnose and troubleshoot complex technical issues
• Work closely with SQL databases to retrieve and manipulate data for analysis and reporting
• Demonstrate an understanding of software development concepts and processes
• Use medium-level Excel and Word skills for reporting and documentation purposes, as well as the usage of functions and macros for data analysis and manipulation
• Adapt to a rapidly shifting day-to-day work structure to address evolving customer needs

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Solid knowledge of SQL for data analysis and reporting
• Understanding of software development principles and methodologies
• Proficiency in basic coding, with a preference for Golang
• Medium-level Excel and Word skills for documentation
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Familiarity with AWS ecosystem

Benefits and Perks:

• Flexible schedule;
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.