L2 Backend Developer Support

Passionate about the world of tech?

Are you a skilled Java developer with a passion for problem-solving and customer support?

Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Stay current with the latest backend technologies and trends.
• Provide L2 backend support, diagnosing and resolving complex technical issues for customers.
• Develop, troubleshoot, and maintain backend systems using Java/Spring Boot and MongoDB.
• Collect and analyze data to ensure all necessary technical details are available for resolving advanced backend-related tickets.
• Gather key technical information to facilitate the resolution of intricate backend issues.
• Ensure customer satisfaction in all interactions, offering high-quality technical support.
• Maintain an in-depth knowledge of our client’s backend products and services.
• Handle customers' sensitive information with the highest level of security and care.
• Collaborate with developers and departments across various IT companies to diagnose and address backend technical challenges.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• 2+ years experience in back-end software development
• Proficiency in Java/Spring Boot and MongoDB
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
• Knowledge of performance tuning techniques
• Understanding of financial sector derivatives

Benefits and Perks:

• Flexible schedule;
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.