Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning* specialist life and health broker.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know you exactly what you want from your insurance cover. We understand that each life or health policy needs to be individual and that’s why we pride ourselves on the personalised service. We are focussed in getting to know you and finding out exactly what you want from your insurance. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created an opportunity within our Business Delivery Team.

Reporting into the head of Business Delivery, you will support across a range of business services, with primary focus on requirements definition and system testing/support for multiple quote/sale websites and the underlying quote engine. This is a fantastic opportunity for a proactive, analytical and driven induvial with excellent stakeholder management skills and a passion to deliver.

Requirements

Business requirements analysis and documentation

Engagement with internal Development teams and/or 3rd party suppliers

Experience of system testing and live implementation support

Ability to learn and support multiple technical systems to advanced level

Experience of complex website delivery projects and support is desirable

Excellent organisational skills, with the ability to prioritise competing workloads and effectively manage key stakeholders’ expectations

Outstanding attention to detail

Responsibilities

Analysis and documentation of business requirements

Support internal/3rd party Development teams in design of technical solutions

System testing, defect management and support of User Acceptance Testing

Support for live systems implementations and post live assurance checks

Day to day support for incident/problem resolution across multiple systems

Building effective relationships with key providers, both within the Howden group and externally, to ensure fit for purpose solution/service provision

Liaison with Group IT and 3rd party suppliers for change/problem resolution

Engagement with key stakeholders, providing appropriate reporting on the progress of change requests/problem management

Support for other relevant activities, including, but not limited to, provision of Management Information, office services management, systems admin.

Hybrid working – option to work from home 3 days per week

Full time role with some flexibility

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent