Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role:

To assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other bespoke system(s) to the required levels.

Key Responsibilities:

• Planning, creation and delivery of IT systems and other projects as required both via classroom and virtual
• To learn how to utilise eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix)
• Maintain accurate training records/MI
• Maintenance of first line user support help functions
• Liaising with internal team members and other organisations to search out areas for Business training support
• Delivery of Insurance software applications, MS Office (incl. Teams/O365) to advanced level and other specific internal IT applications as the need arises
• Ability to assess individual and Group needs
• Research (where required), plan and prepare/update new/existing materials
• Keep up to date with the use of new technology such as DAS and Teams for delivery
• Conduct post training assessments to identify areas of improvement and transfer of knowledge

Skills & Attributes:

• Ability to prioritise work load and lead multiple projects/deliveries
• Operates in an open, professional and ethical manner
• Rigorously adheres to Group Employee Code of Conduct which strong aligns to the FCS’s code of conduct
• Completes all relevant and required regulatory training
• Actively undertakes personal development to ensure an up to date knowledge of latest training methods
• Keeps up to date with the latest regulatory and legal developments relevant to the Operating Entity/Group and role
• Preferable - Prior training delivery experience (classroom and virtually)
• Insurance knowledge (preferably incl. London Market knowledge)
• Crucial – Microsoft Office (Incl. Teams/O365)
• Knowledge of any London Market broking systems is helpful
• Highly organised, with good planning/time management skills
• Able to work independently and use initiative
• Resilient and calm under pressure
• Standout colleague, networks and able to build balanced relationships

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent