Director of Client Success

About our firm:

1SEO Digital Agency is a private-equity backed digital marketing company located 30 minutes north of Philadelphia. Our “mission” is to enable high quality local service providers to make effective connections with qualified customers located within 25 miles of their office. We are converting a legacy digital marketing agency into a B2B technology company that sells “marketing as a service” to local service providers.

Our entire team works from our office in Bristol, PA, but our clients have physical offices in one or more cities across the US or Canada and fall in one of three categories: home services, health & wellness, or professional services. .

Position Responsibilities:

As the Director of Client Success, you will not only serve as the ‘department leader’ (reporting to the VP of Revenue Operations) but also serve as a ‘manager of managers’ with 4-6 team managers as your direct reports. In your role as the department leader, you will be responsible (and held accountable) for managing our entire clients success department, which is responsible for generating 90% of the revenue for our company. In your capacity as a manager, you will manag...