Tier Two Technical Support

You may not realize it but communications infrastructure is all around you; from the tower your cell phone talks to, to the point of sale systems at your grocery store and gas station, the wifi system that your TV, Roku, or gaming system connects to, and the camera, security, and alarm systems at your local bank. We’re building a state of the art fiber optic network that will connect hundreds of thousands of homes and businesses with incredible speeds that will create unimaginable opportunities to those utilizing it.

Loop Internet is a rapidly growing regional fiber optic communications company. We’re proud of our team and the positive, supportive culture we’re building. We’re scaling our team and we want you to join us!

Duties:

• Provide higher-level support to other technical roles at the company
• Liaise with customers to understand requirements for purchased services
• Provide technical training to new staff.
• Assist in system administration and maintenance responsibilities
• Provision non-standard or high-touch customer services.
• Provide escalation support for field technicians
• Provide technical insight to customer support reps to relay to customers.
• Dispatch to customer sites as necessary Required skills and qualifications

Requirements:

• Solid understanding of physical networking standards such as CAT5/5e/6, SM/MM fiber, APC/UPC and SC/LC connectors, etc.
• Solid understanding of networking at L2 and L3, including protocols such as ARP, DHCP, ICMP, IPv4/IPv6, etc. as well as basic routing concepts
• Ability to provide constructive guidance to less-experienced technicians
• Experience with a CLI configuration environment Preferred skills and qualifications
• Working knowledge of dynamic routing including BGP and OSPF
• Knowledge of optical transceiver types, including SR, LR, bidirectional, etc.
• Experience with Arista and/or Juniper hardware
• Familiarity with Linux operating systems and related utilities
• Familiarity with phone system concepts such as IVRs, ring/hunt groups, DIDs, etc.
• Familiarity with VoIP concepts such as trunks, channels, SIP/RTP, registration, etc.

$25 - $35 an hour

Salary range based on prior experience and background.